Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention. A business process is an activity, or a set of activities, used to accomplish a specific organizational goal, such as producing a product, assimilating new employees or bringing on new customers.BPA usually supports an enterprise's knowledge workers in satisfying the needs of its many constituencies.
Basic Automation
Basic Automation is the digitization and automation of simple jobs in an organization, as well as the organization of all data related to these simple jobs for easy access.
Process Automation
Tasks, processes, and projects are all managed by Process Automation. It also includes built-in checkpoints, approvals, and updates to ensure that the process/project runs smoothly from beginning to end.
Integration Automation
Integration automation is more advanced in that it largely replaces human employees in certain repetitive tasks.human involvement is limited to rule setting and monitoring, and the BPA handles the work as defined by clear workflows.
Business Process as a Service
AST Global leverages cloud computing to automate services and processes and run your back-end operations. Because it disrate manual processes and labour costs, AST Global delivers conceivably huge benefits for financial institutions and wealth managers.
Business Process Automation Use Cases
Now that you know how BPA works, you're probably expecting some miracle-software to handle the whole thing for you. disgustingly, there's no such thing. Depending on what type of processes you'd want to automate, you would go for Various software.
Are Your Business Processes Automatable?
Business process automation sounds fantastic (because it is!) and we bet you are wondering if your business processes can be automated. You can find a checklist down below with characteristics of processes that can be automated.The most commonly automatable business workflow processes have to do with data transfer, data management, and scheduling.
Sales Automation
One of the most important aspects of sales is lead generation. Lost productivity in sales and poorly managed leads cost companies at least $1 trillion every year. With the help of automation, especially in understanding consumer behavior, likes, or dislikes, sales associates can focus on tactics of persuasion laid out to them, which will increase the rate of customer conversion during the customer onboarding process.
Customer Service and Ticketing
In previous posts, we have emphasized the importance of excellent customer service. In an increasingly competitive business environment, real-time, helpful customer support is a must!Automating the ticketing process means that automated bots can be put in place to chat with customers and put them through to representatives only when the issue can’t be solved by information already in the company’s knowledge database.
Automating Task Assignment
Business process management software like AST Global also send reminders or motivational nudges and help you take a more transparent look by showcasing who is who doing what and how the overall task is going.Furthermore, BPMS uses if-then logic statements to automatically re-assign a task once a previous one has been completed.